Privacy Policy

1. Introduction

At Auld Reekie Waste, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Physical address / postcode
Payment details (processed securely through third parties)

Non-Personal Information

Browser type and version
Operating system
IP address
Pages visited and time spent on site
Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services
To respond to your enquiries and provide customer support
To process bookings and transactions
To send you quotes and estimates
To communicate with you about appointments and service updates
To comply with legal obligations
To analyse website traffic and improve user experience

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
Legal Requirements: We may disclose information when required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission
Regular security assessments and updates
Access controls and authentication measures
Secure storage of personal data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request restriction of processing in certain situations.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or the content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phone: 07909 036640
Email: [email protected]
Address: Edinburgh, Scotland